Missed Call Text Back for Contractors
Never Lose Another Lead to a Missed Call. Automated Text Response for Service Businesses
Every missed call is a potential job that ends up going to someone else.
Missed call text back keeps the conversation going even when you cannot answer the phone. You are on a roof. Under a sink. In a crawl space. Your phone rings, but you cannot pick up. By the time you check your voicemail, that homeowner has already called two or three other contractors and one of them answered.
Missed calls quietly kill service businesses. Most people will not leave a voicemail. They will not call back. They just move on. The problem is not that they do not want to wait. It is that they do not know if you saw their call. That is exactly what missed call text back solves. The moment a call goes unanswered, an automatic text goes out:
“Hey, sorry I missed your call. I’m with a customer right now. How can I help?”
Instead of silence, they are now in a conversation. They text back what they need, their info is captured automatically, and they are waiting on you instead of calling the next contractor on Google.
Whether you are running HVAC calls across Albuquerque or handling plumbing emergencies in Rio Rancho, missed call text back keeps leads warm until you are ready to follow up.
What You Get:
Instant automated text response - Within seconds of a missed call, the caller receives a text. Nothing for you to do. No apps to check. No buttons to press. It runs automatically while you are working, driving, or tied up on a job.
Customizable message templates - Your text back sounds like you, not a robot. We help write messages that match your tone and actually start conversations.
“Hey, this is Mike from ABC Plumbing. Sorry I missed your call. What’s going on?” works far better than a generic auto reply.
Two way SMS conversation - When they reply, the message comes straight to your phone or CRM. You respond when you are free, and the entire conversation is saved so nothing slips through the cracks.
Business hours configuration - Set different responses for during business hours and after hours.
During the day: “I’m with a customer. Text me what you need.”
After hours: “We’re closed for the day, but I’ll call you first thing tomorrow.”
CRM integration and lead capture - Every missed call automatically creates a contact in your CRM. Name, number, and conversation are all logged. No writing numbers down. No lost leads.
Call tracking and analytics - See how many calls you are missing, when it happens, and how many turn into booked jobs. The data shows where the gaps are so you can fix them.
Perfect For:
Contractors, HVAC techs, plumbers, electricians, roofers, concrete coating companies, landscapers, cleaning services, pest control, handymen, and other service businesses across Albuquerque and New Mexico.
If you are a one person operation or a small crew that cannot afford a receptionist but also cannot afford to lose leads, this is a simple way to fix that problem.
Service Includes:
Missed call detection with instant text response
Custom text messages for business hours and after hours
Two way SMS conversation
CRM integration with automatic contact creation
Lead tagging and pipeline automation
Business hours and holiday scheduling
Missed call tracking and analytics
Multi user support for teams
What is missed call text back?
Missed call text back is an automated system that sends a text message to anyone who calls your business and does not get an answer. Instead of leaving a voicemail or calling a competitor, they receive a message that keeps the conversation going until you are available.
How fast does the text go out after a missed call?
The text sends within seconds. Speed matters. The faster the response, the more likely the caller waits for you instead of moving on.
Can I customize what the text message says?
Yes. We work with you to write messages that sound like you and fit your business. You can also set different messages for business hours and after hours.
Do I need a new phone number for this to work?
You have two options: port your existing number into the system so you keep the same digits, or we set you up with a new dedicated business line. Most contractors either port their number or just adopt the new one and update their marketing. Either way, the automation works the same.
What happens when the customer texts back?
Their reply goes directly to you or into your CRM. You can respond when you are free, and the full conversation is logged automatically. AI Text is always an option as well.
Does this work after business hours?
Yes. You can set after hours messages that let callers know when you will follow up while still capturing the lead.
How does this integrate with my CRM?
Each missed call creates a contact with the phone number and text conversation attached. If the caller already exists in your system, the interaction is logged to their record.
Will this work if I have multiple technicians or a team?
Yes. Conversations can be routed to specific team members, sent to multiple people, or placed in a shared inbox depending on how you operate.
How many leads can this save?
Most contractors see 20 to 40 percent of missed calls turn into booked jobs once text back is in place. Without it, those calls usually disappear.
What does missed call text back cost?
Pricing depends on your setup and any additional automations you want. Most contractors find that saving just one or two jobs per month covers the cost.