Trade Hive Privacy Policy: How We Collect, Use & Protect Your Data

Last updated: October 8, 2025

Your privacy matters to us. This Privacy Policy explains how Trade Hive (“we,” “our,” “us”) collects, uses, and protects your information when you use our website and services (collectively, the “Services”).

This Policy applies to all users within the United States.

1. Information We Collect

Information you provide directly:

  • Name, email, phone number, and other contact details

  • Payment and billing information (processed via secure third parties like Stripe)

  • Messages, form submissions, or support requests

Information we collect automatically:

  • IP address and browser type

  • Pages you visit and how you interact with them

  • Device information and general location data (city/state level)

  • Cookies and analytics data (via tools like Google Analytics)

We do not collect sensitive personal data such as social security numbers, race, or health information.

1.1 Types of Information Collected

In addition to the personal information you provide, we also collect various types of information automatically during your interaction with our website. This includes technical data such as your IP address, browser type, and the pages you visit, which helps us understand user behavior and enhance the overall user experience.

For instance, by analyzing the device information and general location data, we can optimize our content and services for specific audiences, ensuring that our offerings are relevant and accessible. This data is crucial for maintaining our website's performance and security.

2. How We Use Your Information

We use your information to:

  • Provide and improve our Services

  • Process payments and fulfill requests

  • Send updates, invoices, or support messages

  • Analyze usage trends and improve site performance

  • Prevent fraud and maintain security

  • Comply with legal obligations

We do not sell your personal information.

2.1 Purpose of Data Usage

The data we collect serves multiple purposes that go beyond just providing our services. It enables us to improve our offerings, tailor communications, and ensure compliance with legal obligations, ultimately enhancing user satisfaction and trust.

For example, by analyzing usage trends, we can identify areas for improvement in our website's functionality, leading to a more seamless user experience. This proactive approach helps us to anticipate user needs and address them effectively.

3. Cookies & Tracking

We use cookies to make the site function properly, remember preferences, and analyze traffic.

You can disable cookies through your browser settings, but some features may not work correctly.

We may use third-party analytics services (like Google Analytics) that collect anonymized data to help us understand usage patterns.

4. How We Share Information

We may share information only in these limited cases:

  • With service providers (e.g., hosting, analytics, payment processing)

  • To comply with legal obligations or protect our rights

  • During a merger, acquisition, or business transfer (with notice)

  • With your explicit consent

We never sell or rent personal information to third parties.

4.1 Third-Party Service Providers

While we prioritize user privacy, certain information may be shared with trusted third-party service providers who assist us in delivering our services. These partners are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes outlined in our policy.

For example, payment processors like Stripe handle your payment information securely, ensuring that your financial data is protected while enabling us to process transactions efficiently. We carefully vet these providers to maintain the highest standards of data security.

5. Data Retention Periods & Deletion Policies

We retain your information only as long as needed to provide the Services, comply with our legal obligations, or resolve disputes.

When no longer necessary, data is securely deleted or anonymized.

6. Security

We use reasonable administrative and technical measures to protect your information. However, no online system is 100% secure, and we cannot guarantee absolute security.

6.1 Data Security Measures

We implement robust security measures to protect your personal information from unauthorized access, alteration, or destruction. This includes using encryption technologies and secure server environments to safeguard sensitive data.

Despite these measures, it is important to acknowledge that no online system is completely secure. We continually review and update our security protocols to adapt to new threats, ensuring that your data remains as safe as possible during your interactions with us.

7. Your Rights (U.S. & California Residents)

Depending on your state, you may have rights under privacy laws like the California Consumer Privacy Act (CCPA):

  • Request access to your data

  • Request deletion of your data

  • Request information about data sharing

  • Opt out of data sharing for marketing purposes

To exercise these rights, contact us at [your email address]. We may verify your identity before fulfilling a request.

8. Children’s Privacy

Trade Hive does not knowingly collect information from anyone under the age of 13. If we learn we’ve collected data from a child, we will delete it immediately.

9. Links to Other Websites

Our website may link to third-party sites. We are not responsible for their privacy practices or content.

We recommend reviewing the privacy policies of any site you visit.

10. Changes to This Policy

We may update this Privacy Policy occasionally. If we make significant changes, we’ll notify you through our website or by email before they take effect.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, please give us a call or send an email: